Shipping & Returns

What is your returns policy?

Currently we have a 30-day returns policy, that's how confident we are that you'll love Catapult One. But if you don't you have the option of returning the kit up to 30 days from purchase and you will get a full refund.

What is the warranty on Catapult One?

Catapult One is covered by a 2 year manufacturers warranty, for any manufacturing defects or faults. During that time, if your Catapult One kit develops a fault, we'll be happy to investigate and offer a repair or replacement.

What is the warranty on Catapult One Team?

Your Catapult One Pods come with a two year warranty from the date of purchase, guaranteed against manufacturing faults and defects. During this period, if your Pods become defective they are covered for repair or replacement under the warranty.

I forgot to cancel my subscription and got charged, can I get a refund?

Refunds are issued on a case by case basis, please contact us and we are happy to help.

How do I cancel my membership?

We'd love an opporunity to help, contact us and we would be happy to work through any account or technical issues. however, if you'd still like to cancel you can do so by going to, login to your account in the upper right hand corner. Then click your account and edit membership. Finally click cancel.

How long does delivery take?

As soon as you place your order, we'll get working on it and we aim to deliver within 2-4 working days! Keep an eye on your emails for shipping confirmation and tracking details.